Question 1

Carmine Inc. is a software firm that caters to the requirements of its clients. At Carmine, work teams have access to all vital and confidential data that is normally accessible only to managers. This helps motivate teams and keep them well informed. In this scenario, the employee-friendly workplace culture is most likely to increase _____.

Accepted Answer

A)   employee job satisfaction
B)   centralization of authority
C)   organizational information security
D)   grapevine communicationE) B) and D)
F) A) and C)

Question 2

Power Plate Inc., a consumer electronics manufacturer, introduced a new solar cooker in the market. The team responsible for the successful launch of the product consisted of product designers, innovators, engineers, marketing professionals, and sales professionals. This is an example of a(n)  _____.

Accepted Answer

A)   cross-functional team
B)   department team
C)   traditional work group
D)   employee involvement teamE) C) and D)
F) A) and B)

Question 3

The employees at Violet Inc. are required to complete their work and leave the office premises by 6:00 p.m. Team outings are organized every month, and every team member is expected to be present. This scenario exemplifies _____.

Accepted Answer

A)   job descriptions
B)   hierarchies
C)   stretch goals
D)   normsE) B) and D)
F) B) and C)

Question 4

In the _____ stage of team development, team members often become intensely loyal to one another and feel mutual accountability for team successes and failures.

Accepted Answer

A)   storming
B)   performing
C)   forming
D)   normingE) B) and C)
F) None of the above

Question 5

In the context of autonomy, unlike self-managing teams, self-designing teams:

Accepted Answer

A)   can provide advice and suggestions to management.
B)   can manage all of the major tasks directly related to production of a product.
C)   can control and change the memberships of the teams.
D)   can work without first getting approval from management.E) A) and D)
F) A) and B)

Question 6

Which of the following signs indicates that a team's size needs to be changed?

Accepted Answer

A)   If the team members have varied functional expertise
B)   If employee turnover is low
C)   If a few members dominate the team
D)   If the team members have diverse perspectivesE) A) and C)
F) A) and D)

Question 7

Asterisk Inc. decided to change some of its policies. Jensen, a team manager, conducted a meeting to inform his team about the management's decision. During the meeting, the majority of Jensen's team members were in favor of the policies except Sandy. As a result, Sandy decided not to voice her concerns about the policy changes fearing negative consequences. This scenario illustrates the concept of _____.

Accepted Answer

A)   groupthink
B)   reverse psychology
C)   synergy
D)   conservative biasE) C) and D)
F) B) and D)

Question 8

Mara and Osman believe that they are the spokespersons for their team, and all the other team members are incapable of coming up with any plans on their own. As a result, they do not allow any other team member to speak during meetings and discussions. This work team is most likely experiencing _____.

Accepted Answer

A)   minority domination
B)   groupthink
C)   synergy
D)   structural accommodationE) A) and B)
F) None of the above

Question 9

A marketing team at Wident Inc. consists of six people. Randy is the only team member who speaks for the entire duration in every team meeting and does not let other team members share their views. This work team is most likely experiencing _____.

Accepted Answer

A)   minority domination
B)   groupthink
C)   synergy
D)   structural accommodationE) A) and B)
F) None of the above

Question 10

Mara and Jade are part of a team at Citrus Inc. The team has an eight-hour work shift, and the team members have to report to their supervisor every day. The members have a fixed set of tasks that has to be completed by the end of the day, and every task has to be implemented according to the provided instructions. This team is an example of a(n)  _____.

Accepted Answer

A)   self-designing team
B)   self-managing team
C)   traditional work group
D)   employee involvement groupE) B) and D)
F) All of the above

Question 11

In the storming stage of team development, team members will have accepted team goals, be operating as a unit, and, as indicated by the increase in performance, be working together effectively.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a difference between employee involvement teams and semi-autonomous work groups?

Accepted Answer

A)   Members of employee involvement teams can change the designs of teams, whereas members of semi-autonomous groups cannot change the designs of teams.
B)   Employee involvement teams do not have the authority to make decisions, whereas semi-autonomous groups have the authority to make decisions.
C)   Employee involvement teams provide advice and suggestions to management, whereas semi-autonomous groups do not have the authority to give advice and suggestions to management.
D)   Members of employee involvement teams are selected based on their experience, whereas members of semi-autonomous groups are selected based on their expertise.E) A) and B)
F) A) and C)

Question 13

The product development team of a company conducts a meeting to discuss the worthiness of launching a new product in the market. The majority of the team members support the idea and believe it would sell in the market. However, one member, Jeff, is not very sure of the success of the product in the market but decides not to voice his opinion fearing that his dynamics with the team might get affected. This scenario illustrates the concept of _____.

Accepted Answer

A)   groupthink
B)   reverse psychology
C)   synergy
D)   conservative biasE) None of the above
F) All of the above

Question 14

Onyx Inc., a manufacturer of home appliances, received consumer complaints about its product demonstration and installation services. Marshall, the company's chief executive officer, ordered an investigation to determine the reasons behind these complaints. It was found that the employees that were hired to demonstrate and install the products lacked experience. Marshall immediately formed and trained a team with better skills. Eventually, their service ratings and sales showed improvement. In this scenario, the work team improved _____.

Accepted Answer

A)   manufacturing skills
B)   customer satisfaction
C)   design skills
D)   product diversificationE) None of the above
F) A) and D)

Question 15

Henry, the vice president of Walnut Corp., has observed that the sales team and the marketing team are often fighting over shared resources after the company encountered a financial crisis. This scenario illustrates the concept of _____.

Accepted Answer

A)   team cohesiveness
B)   team synergy
C)   team autonomy
D)   team conflictE) C) and D)
F) B) and D)

Question 16

Unlike cognitive conflict, affective conflict:

Accepted Answer

A)   undermines team performance by preventing teams from engaging in the kinds of activities that are critical to team effectiveness.
B)   is characterized by a willingness to examine, compare, and reconcile differences to produce the best possible solution.
C)   increases the satisfaction of team members, leads to cordiality between coworkers, and increases team cohesiveness.
D)   involves emotional reactions that occur when disagreements between coworkers are professional rather than personal.E) All of the above
F) C) and D)

Question 17

Which of the following statements is true of members of virtual teams?

Accepted Answer

A)   They often meet face-to-face to discuss business strategies.
B)   They are usually located in a single geographic area.
C)   They use email and videoconferencing for business communication.
D)   They are essentially part of temporary teams.E) C) and D)
F) All of the above

Question 18

Which of the following is an advantage of cross-training?

Accepted Answer

A)   It suppresses the skills and knowledge of an organization's competitors.
B)   It increases the external pool of resources for recruitment.
C)   It reduces training expenses for an organization.
D)   It allows a team to function normally even in the absence of a member.E) B) and C)
F) A) and D)

Question 19

Firms must provide team members with the technical training they need to do their jobs, particularly if they are being cross-trained to perform all of the different jobs on a team.

Accepted Answer

A) True 
 B)False

Question 20

In the context of the different kinds of teams, which of the following is a difference between traditional work groups and self-designing teams?

Accepted Answer

A)   Traditional work groups have the least autonomy, whereas self-designing teams have the most autonomy.
B)   Traditional work groups can provide advice to management and have the authority to make decisions, whereas self-designing teams can only provide advice and suggestions to management.
C)   Unlike self-designing teams, traditional work groups can control and change the memberships of the teams.
D)   Unlike self-designing teams, traditional work groups can manage and control all of the major tasks directly related to production of a product without first getting approval from management.E) A) and D)
F) B) and C)

Exam 10: Managing Teams

Correct Answer
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Correct Answer
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In the storming stage of team development, team members will have accepted team goals, be operating as a unit, and, as indicated by the increase in performance, be working together effectively.

Correct Answer
verified

Firms must provide team members with the technical training they need to do their jobs, particularly if they are being cross-trained to perform all of the different jobs on a team.

Correct Answer
verified

In the _____ stage of team development, team members often become intensely loyal to one another and feel mutual accountability for team successes and failures.

Correct Answer
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Unlike cognitive conflict, affective conflict:

Correct Answer
verified

Correct Answer
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Henry, the vice president of Walnut Corp., has observed that the sales team and the marketing team are often fighting over shared resources after the company encountered a financial crisis. This scenario illustrates the concept of _____.

Correct Answer
verified

Correct Answer
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Which of the following statements is true of members of virtual teams?

Correct Answer
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Power Plate Inc., a consumer electronics manufacturer, introduced a new solar cooker in the market. The team responsible for the successful launch of the product consisted of product designers, innovators, engineers, marketing professionals, and sales professionals. This is an example of a(n) _____.

Correct Answer
verified

Correct Answer
verified

A marketing team at Wident Inc. consists of six people. Randy is the only team member who speaks for the entire duration in every team meeting and does not let other team members share their views. This work team is most likely experiencing _____.

Correct Answer
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Which of the following signs indicates that a team's size needs to be changed?

Correct Answer
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Which of the following is a difference between employee involvement teams and semi-autonomous work groups?

Correct Answer
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Which of the following is an advantage of cross-training?

Correct Answer
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Correct Answer
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In the context of autonomy, unlike self-managing teams, self-designing teams:

Correct Answer
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The employees at Violet Inc. are required to complete their work and leave the office premises by 6:00 p.m. Team outings are organized every month, and every team member is expected to be present. This scenario exemplifies _____.

Correct Answer
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In the context of the different kinds of teams, which of the following is a difference between traditional work groups and self-designing teams?

Correct Answer
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Exam 10: Managing Teams

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the storming stage of team development, team members will have accepted team goals, be operating as a unit, and, as indicated by the increase in performance, be working together effectively.

Correct AnswerverifiedShow Answer

Firms must provide team members with the technical training they need to do their jobs, particularly if they are being cross-trained to perform all of the different jobs on a team.

Correct AnswerverifiedShow Answer

In the _____ stage of team development, team members often become intensely loyal to one another and feel mutual accountability for team successes and failures.

Correct AnswerverifiedShow Answer

Unlike cognitive conflict, affective conflict:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Henry, the vice president of Walnut Corp., has observed that the sales team and the marketing team are often fighting over shared resources after the company encountered a financial crisis. This scenario illustrates the concept of _____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements is true of members of virtual teams?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A marketing team at Wident Inc. consists of six people. Randy is the only team member who speaks for the entire duration in every team meeting and does not let other team members share their views. This work team is most likely experiencing _____.

Correct AnswerverifiedShow Answer

Which of the following signs indicates that a team's size needs to be changed?

Correct AnswerverifiedShow Answer

Which of the following is a difference between employee involvement teams and semi-autonomous work groups?

Correct AnswerverifiedShow Answer

Which of the following is an advantage of cross-training?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In the context of autonomy, unlike self-managing teams, self-designing teams:

Correct AnswerverifiedShow Answer

The employees at Violet Inc. are required to complete their work and leave the office premises by 6:00 p.m. Team outings are organized every month, and every team member is expected to be present. This scenario exemplifies _____.

Correct AnswerverifiedShow Answer

In the context of the different kinds of teams, which of the following is a difference between traditional work groups and self-designing teams?

Correct AnswerverifiedShow Answer

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